NANO SUPPORT
Shipping & Delivery
Everything you need to know about delivery, from choosing your shipping option to getting help with an order.
When will my order be dispatched?
Order by 3pm for same-day dispatch.
Including NANO™ ID laser-engraved orders.
Orders leave our UK warehouse. Orders placed after 3pm on Friday, or over the weekend, ship the following Monday.
Dispatch is when your order leaves NANO. Delivery is when it reaches you.
Follow your order
When your order is fulfilled, we email you the tracking details and carrier information.
- Check the inbox you used for your order, including spam or junk.
- Open the tracking link in your dispatch email.
- If you can’t find the email or need help understanding an update, contact the NANO team.
Need help with a delivery?
All shipping options include insurance against loss or damage in transit.
Taking longer than expected?
Check the latest tracking update, then contact us if you need help. Include your order number and a brief description so the team can investigate.
Marked as delivered, but not there?
If tracking shows delivery but you can’t locate the parcel, contact the NANO team with your order number and the tracking details.
Something arrived damaged?
Email support with your order number and a brief description of the damage. Photos of the item and packaging can help the team investigate.
Entered the wrong address?
Contact us promptly with your order number and the correct delivery address. The team can confirm whether a change is possible.
FAQs
Does personalisation affect dispatch?
The published 3pm same-day dispatch cut-off includes NANO™ ID laser-engraved orders. Read the dispatch details.
Where can I find my tracking details?
We email tracking details and carrier information when your order is fulfilled. Check your inbox and spam or junk folder. Get tracking guidance.
What is the difference between dispatch and delivery?
Dispatch is when your order leaves NANO. Delivery is when it reaches you. Compare the published delivery options.
How can I request a delivery-address change?
Contact us as soon as you notice the mistake. Include your order number and the correct address; the team will confirm whether a change is possible.
What should I do if my parcel is delayed or damaged?
Contact NANO with your order number and a brief description. Photos can help with damage enquiries. See delivery-help guidance.
Still need a hand?
Have a delivery question or need help with an order? Contact the NANO team and include your order number if you have one.
We aim to reply within 3 working hours.
Monday–Friday, 9am–5pm.
Looking to return an order? Read our Returns & Refunds policy.