NANO SUPPORT
Find out what your NANO warranty covers and how to get help if something isn’t working as it should.
One-year warranty on qualifying products.
NANO:CARE helps with qualifying manufacturing faults and functional issues. Each enquiry is assessed so the right next step can be agreed.
For a covered issue within the one-year warranty, NANO will arrange repair or replacement following assessment. Wallet cash strap or money clip replacements remain subject to assessment.
The published warranty applies to the product families below. Wallet and accessory cover both include qualifying manufacturing defects and functional failure or breakage.
These wallet families are covered where the issue qualifies under the warranty, including cash strap or money clip replacements where needed.
Accessories are assessed for qualifying manufacturing defects or a failure or breakage that makes them non-functional.
Tell us what has happened and which product you have. Our team can help you understand the next step.
01
Use the Contact Us page and choose Warranty as your enquiry type.
If a photo would help explain the issue, you can send it to support@nanowallets.store.
02
The team may ask for further information to understand the issue and assess the appropriate next step. An acknowledgement of your enquiry is not warranty approval.
03
After assessment, NANO will confirm the appropriate process. Any repair, replacement, return instructions or postage information will be confirmed for your case.
The published NANO warranty is one year for qualifying products. This commercial warranty does not affect your statutory rights.
Included wallet families are Aluminium, Carbon Fibre 3K and Forged Carbon. Included accessories are listed above. See included products.
You can still contact the NANO team. Include any purchase information you can find, along with the product and a description of the issue.
No. Cosmetic blemishes, scratches, stains, scuffs and ordinary wear and tear are outside the warranty. Read what is covered.
Contact NANO and choose Warranty as your enquiry type. For qualifying wallets, cash strap or money clip replacements can be considered following assessment.
A personalised wallet is included where it is one of the listed wallet families and the issue qualifies under the warranty. If your concern is about the engraving or personalisation, tell the team what has happened so they can assess it.
Contact the NANO team to discuss your issue. The one-year warranty period does not affect any statutory rights you may have. For a change-of-mind return, see Returns & Refunds.
This warranty is in addition to, and does not affect, your statutory rights.
Not sure whether your issue is covered? Contact the NANO team with a few details about your product and what has happened.